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What to do now

Get somewhere safe, check the simple options, then request a locksmith.

Car key being cut on a key duplication machine
Photo: Christian Heimig, Wikimedia Commons, CC BY 4.0
  1. If anyone is in danger — a child or pet locked in a car or home in heat, or a break-in in progress — call 000 first.
  2. Wait somewhere safe and well lit, especially at night.
  3. Check for a spare key with a household member, neighbour or property manager.
  4. Have ID and proof of address or vehicle ownership ready.
  5. Do not force the door or window.
  6. Send the request form.
  7. After a break-in, report it to the police and contact your insurer.